Student Loan Forbearance:
what a pause costs in interest and forgiveness

A pause that took one phone call

Money was tight. You called your student loan servicer and asked what to do. They offered to pause your payments and said it would not affect anything.

Three years later you find out those months did not count toward forgiveness, and your balance is thousands higher than when you started.

Three renewals and a bigger balance

1. You called because you could not make the payment that month.
2. You were offered a pause. It was quick to set up and required no paperwork.
3. Nobody mentioned that interest keeps building during a pause.
4. Nobody mentioned that paused months do not count toward forgiveness.
5. Nobody mentioned the alternative: a payment plan based on your income, which can go as low as a small amount and does count.
6. The pause was renewed. Then renewed again.
7. Unpaid interest was added to your balance. You now owe interest on that interest.

Why a pause is easier to offer than an income-based plan

A pause is easy for the servicer. It takes one phone call and no assessment. An income-based plan takes paperwork, income proof, and an annual renewal.

Both solve your immediate problem. Only one of them keeps your forgiveness clock running, and only one of them keeps your balance from growing.

The person on the phone is not required to explain the difference, and the pause is the path of least resistance for everyone in the conversation except you.

The signal: a balance rising while payments are paused

Your balance going up while you were doing what you were told. That is visible from outside, even when the reason is not.

Where Plenee fits

• It shows the balance moving the wrong way. Interest building during a pause is

arithmetic, and Plenee can show what the pause is costing per month rather than leaving it as a surprise at the end.

• It notices payments stopping. When a recurring payment stops for several months,

Plenee can raise the question of what replaced it and for how long.

• It can put a number on the choice. A pause versus a low income-based payment is a

comparison anyone can make with a balance, a rate and a term. Seeing the two totals side by side is usually enough.

What Plenee cannot do is tell you whether a given month counts toward forgiveness. That lives in a government system it cannot see.

Asking what an income-based payment would be

• Ask what your income-based payment would be. For many people it is far less than

they expect, and it can be zero.

• Ask whether past paused months can be reclassified. Rules have changed and some

paused periods have been credited retroactively.

• Ask what unpaid interest has been added to your balance, and when. That number is

the real cost of the pause.

• Treat "it will not affect anything" as a claim to check, not an answer.

How often a pause is the answer given

Around a quarter of student loan complaints about servicer information mention a pause in payments.¹ Complaints about the fees and interest charged mention it at a similar rate, most often to say interest kept building when the borrower was told it would not.²